Not Only Clients Bring Solutions Instead of Problems. We Do Too

We often complain that clients come to us with solutions instead of clearly defined problems. But if we are honest, we tend to do the same—just more carefully, and under the guise of analysis.

In this talk, we will explore why this happens, even though we repeatedly ask stakeholders to avoid this approach. After all, the first step should always be to formulate the problem properly.

We will then look at how the Theory of Constraints approaches problem framing: what common mistakes to avoid when defining problems, and how to identify the underlying core conflict that drives them.